Shipping policy

Ocean View Dining – Shipping Policy

Last Updated: June 2025

1. Processing Time

  • Orders are typically processed within 1–3 business days, excluding weekends and holidays.

  • During restocks or special releases, processing may take longer. We'll update estimated dates at checkout.

2. Order Confirmation

  • You’ll receive an email once your payment is processed.

  • After the order ships, you’ll get a second email with tracking information, if available.

3. Shipping Rates & Delivery Estimates

At checkout, you’ll see real-time shipping costs and delivery estimates based on your location. Estimates are provided by carriers and may vary. Delays due to customs, weather, or local holidays aren’t within our control.

4. Domestic Shipping (Canada – based in Winnipeg, MB)

  • Standard: 5–8 business days

  • Expedited: 2–4 business days

  • Same-day delivery may be available for orders placed before 12 PM CST (fee applies; only in Winnipeg).

5. International Shipping

  • Delivery typically takes 10–20 business days, depending on customs and destination.

  • Customers are responsible for duties, taxes, and any customs fees. These are not included in shipping quotes.

6. Order Tracking & Claims

  • Once your order ships, a tracking number will be emailed.

  • If tracking shows delivery but you haven't received your package, contact us within 30 days so we can assist.

  • For missing or significantly delayed packages, file a claim with the carrier—but also reach out to us so we can support the process.

7. Lost, Damaged, or Incorrect Orders

  • If your order arrives damaged, incorrect, or missing items, notify us within 30 days of delivery via oceanviewdining@oceanviewdining.us.

  • Provide your order number, a description of the issue, and photos.

  • We’ll send replacements or issue refunds as needed.

8. Order Modifications & Cancellations

  • Orders can be canceled or modified within 24 hours of purchase. Email oceanviewdining@oceanviewdining.us promptly.

  • After 24 hours, we may not be able to stop fulfillment or adjust your order.

9. Customs, Duties & Taxes

International orders may incur customs duties, taxes, or brokerage fees, depending on your country’s regulations. These aren’t included at checkout and are the responsibility of the customer. Ocean View Dining does not reimburse these charges.

10. Contact Us

If you have questions or need help tracking your order, reach out:
Email: oceanviewdining@oceanviewdining.us
Response Time: Typically within 1–2 business days

Summary

  • Processing time: 1–3 business days

  • Shipping times vary by service and destination

  • You’re responsible for customs and duties

  • Contact us right away for damaged or missing items

Thanks for shopping with Ocean View Dining. We’re here to help every step of the way.